Handmade Jewelry and Accessories 

Returns and Exchanges: 

Custom Order Items:

Custom order items are final sale. 

Each custom order is negotiated individually. We discuss the project until both of us are confident that the description and price are agreed upon. Payment is due prior to undertaking the custom order. Progress images will be sent for approval at pivotal stages (for example, when a sculpture is complete, when a pose/shape is finalized, when the piece is printed/cast, and when it is painted). Approval is required for each step to make sure everyone is happy. \

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Shipping Policy:

​Shipping costs vary by location. To find your shipping costs, add item(s) to your cart and visit the checkout page. 

Insurance: Items ship with insurance. In the event of a lost or damaged package, you may be required to help with the insurance investigation (to confirm that the package was not received, or to provide images of damages to the item or package. 

Duties/Taxes: Any applicable duties or taxes are the sole responsibility of the buyer. 

Incorrect Address Provided: If you provide me with an incorrect address, any additional costs (a new shipping label, etc) are the responsibility of the buyer. Please make sure that your address is correct prior to completing your purchase. 

IN-STOCK items ship within 1 week (5 business days), except in the event of severe weather. 
PRE-ORDER items generally ship within 2-4 Weeks. 
PRE-ORDERS for Dragon Replicas ship within 2-8 Weeks.

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Damaged Items:

Damage During Shipping:

While incredibly rare, it is possible for items to be damaged during shipping. Damaged items must be reported within 48 hours of receipt. Photos are required, and videos may be requested on a case-by-case basis. Depending on the nature of the damage, an insurance claim may be initiated. You are required to provide any necessary information pertinent to the insurance claim and to participate as needed (the shipping company may need to hear from you directly, you may need to sign an affidavit confirming the nature of the damage. If the insurance claim is approved, I will send a replacement item at no cost to the buyer. If the buyer refuses to participate in the claims process, no refund or replacement will be issued. 

Damaged by the User:

I do not issue refunds for damage done by the user, but I am always happy to help you fix it if possible. I may be able to provide a simple solution (recommend a glue and the correct approach to a repair), or replacement parts if needed. Replacement parts may have a small material cost. Shipping costs for replacement parts are the responsibility of the customer. In some cases, if the buyer does not want to attempt a repair, or if it is too complicated, they may return t the item to me and I will make the repair. There may be a small cost associated with the repair, and shipping costs are the responsibility of the buyer. 

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Returns:

I do not accept returns on any custom items. 

Returns on non-custom items can be made within 7 business days of receipt. The item must be returned in original condition, and be packaged securely enough to arrive in the condition in which it was received. Original shipping costs are NOT refundable unless there was an error on my part. The buyer is responsible for return shipping on unwanted items, unless there was an error on my part. 

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Cancellations:

I accept cancellations within 24 hours of ordering, provided that the item has not yet shipped. Once an item has shipped, I do not accept cancellations.

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Handmade Items:

Due to the handmade nature of my products, slight variations are to be expected. While I do my best to make sure each piece is exactly as expected, differences in monitor/screen colour and lighting, may result in slight colour variation. Product photographs are representative examples, individual items may differ slightly. There may be small imperfections, but those only add to the unique handmade quality of these pieces. 

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Product Care Instructions:

Each item ships with a Care Tips Card. This card explains how to properly care for, use, and store your item. 

All Pieces

Each piece should be considered a work of art, whether it is a sculpture, or a piece of jewelry (wearable art). ​

General Tips:

• Keep away from oil-based products (including hair spray, perfume, deodorant, sunscreen) which can damage the varnish, paint, and resin. 

• Keep away from high temperatures (don't leave in a hot vehicle, or on heating vents), keep out of directly sunlight when not being used/worn. 

• Do not store anywhere damp or wet. Do not soak in any liquid. 

Jewelry Specific Tips:

• Avoid wearing jewelry 24/7, remove any jewelry before going to bed. 

• Do not wear while working with household cleaners or chemicals.

• Do not pull or tug excessively on jewelry, and keep safe from sharp blows including drops.